SMS / RCS Messaging Policy
Last updated: April 18, 2026This policy explains how Ctrl Strategies ("we," "us," or "our") collects consent, sends text messages (SMS and RCS), and honors opt-out requests. It applies to all messages sent from numbers we operate on behalf of Ctrl Strategies.
1. How You Opt In
We send text messages only to people who have given us prior express consent. We collect that consent in the following ways:
- Verbal consent on a call or in person: During a consultation, phone call, or meeting, you provide your phone number and agree to receive text messages from Ctrl Strategies about your inquiry, appointment reminders, and service updates. At the time consent is given, we tell you that message and data rates may apply, that message frequency varies, and that you can reply STOP to unsubscribe or HELP for help.
- Direct request: When you ask us to text you by phone, email, or in person.
- You message us first: When you start a text conversation with us, you consent to our reply.
We record every opt-in in our CRM, including the date and time of consent, how and through which channel it was given, and the disclosure you were provided. We never buy, rent, or use purchased phone lists.
2. What We Send
Messages from Ctrl Strategies are limited to:
- Responses to inquiries you submit through our website
- Appointment reminders and confirmations for consultations you have booked
- Service updates related to campaigns or projects we are managing for you
- Account-related notifications (invoices, contract updates, billing)
- Occasional customer service follow-ups
We do not send unsolicited promotional messages. We do not send content prohibited by carrier policies (e.g., SHAFT: sex, hate, alcohol, firearms, tobacco; gambling; illegal substances; high-risk financial services).
3. Message Frequency and Rates
Message frequency varies based on your relationship with us. Most recipients receive fewer than 4 messages per month. Standard message and data rates from your carrier may apply. Ctrl Strategies does not charge for messages.
4. How to Opt Out
You can stop receiving messages from Ctrl Strategies at any time. Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive from us. You will receive one final confirmation message:
After you opt out, your number is flagged in our CRM and we will not send you any further messages from that sender. If you want to opt back in, reply START or contact us at info@ctrlstrategies.com.
5. Help
Reply HELP to any message to receive a reply with our contact information. You can also reach us directly:
Email: info@ctrlstrategies.com
Phone: (778) 871-4535
6. Privacy
Your phone number and message content are stored securely in our CRM and are never sold, rented, or shared with third parties for marketing. See our Privacy Policy for full details on how we handle your personal data.
Phone numbers collected for SMS are used only for the purposes described in this policy and are never used for unrelated marketing.
7. Supported Carriers and Delivery
Message delivery depends on your carrier and device. Ctrl Strategies is not liable for delays or failures caused by carrier issues, service outages, or device problems outside our control.
8. Changes to This Policy
We may update this SMS Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes to how we collect consent or what we send will be communicated in a follow-up message to current subscribers.
9. Contact Us
Questions about this policy or our messaging practices?
Ctrl Strategies
Maple Ridge, BC
Email: info@ctrlstrategies.com
Phone: (778) 871-4535
Website: ctrlstrategies.com